Cookie Policy

Cookies

From offers and promotions to sound and video, the aim of this site is to be interesting, helpful and informative. We’re keen to find out what you like and dislike – your feedback plays a key role in helping us improve this site. We use many techniques to follow your use of the site and provide you with a customised experience. The main and best-known technique is by using what are known as ‘cookies’.

What are cookies? Cookies are small data files that a website will put on your device, which in turn sends information back to the website. They cannot affect your device, but they do collect information that can be used to enhance the site. For example, a cookie can remember the items that you have placed into your shopping basket, or it can ensure you get the offer you requested. These are known as ‘session’ cookies, which expire as soon as you leave the site.

Other cookies can tell us if you come back. These are ‘persistent cookies’, which often expire after a period of time. They will remain on your device until you delete them. We use them to help customise the site – to do things such as display relevant information based on your visit. Some cookies enable sites to work, while others help us learn about what people are browsing for.

How we use cookies

We use cookies to ensure you get the most from your visit. They improve your experience of the site because certain features work best with cookies. Feedback and information from the cookies can also help make the site better. By visiting this site, you agree to our use of cookies and other technologies.

Rest assured that the cookies we use do not store personal details, such as payment card numbers. Here are the main types of cookies and what they do:

Strictly necessary – In brief These cookies enable you to get the information or service you’ve asked for. They’re essential – without them, some services may not work. For example We use these cookies to enable you to use shopping baskets, which remember your choices and enable you to buy.

Performance cookies – In brief These cookies collect information about the pages you visit, where you go most often and whether you see error messages. The information is only used to ensure a website works well. For example We gather information to diagnose problems and issues. We then use it to make improvements and fix errors.

Functional cookies – In brief These cookies remember choices you’ve made to personalise the site. They may remember where you are so you can get tailored information, or remember changes you have made to help you browse, such as increasing the text size. For example If you ask for services based on your location, we sometimes store a cookie so that next time you visit you won’t have to tell us again.

Targeting or advertising cookies – In brief These cookies collect anonymous information about your browsing habits which are then used to make advertising relevant to you. They remember if you have visited a website and share this information with advertisers. For example We limit advertising to certain sections of the website. These services are provided by our carefully selected and monitored partners, and we are committed to ensuring any information is used appropriately.

Links to other sites

We often link off to other sites to help provide you with extra information or services. For example, to make it easy for you to share information with your family and friends, we provide links to Twitter, Facebook and other popular social media or book-marking sites.

But remember, these sites may use cookies that we do not control. So be sure to check how they use your information.

How you can control cookies

If cookies are disabled on your device you will still be able to use most of this site. However it may limit what you can do.

How you manage your cookies depends on your browser. To find out which browser you use:

PC: open your browser and go to the Help menu and then click on the About option.

Apple Mac: open your browser and go to the Apple menu and then click on the About option.

Mobile device: check your settings.

If you would prefer to restrict or block cookies and/or delete any you may already have.

If you would like to know more about cookies you can visit www.allaboutcookies.org which explains in detail how they can work and can be managed.

How to accept cookies

Internet Explorer 6.0

From the menu choose Tools Then Internet Options Click the Privacy tab Move the slider to select the level of privacy you prefer, or click Advanced for customised settings

Internet Explorer 7.0 and 8.0

From the menu choose Tools Then Internet Options On the General tab, under Browsing History click Settings Move the slider to select the level of privacy you prefer, or click Sites or Advanced for customised settings

FireFox 1.0, 2.0 and 3.0

From the menu choose Tools Then Options Click the Privacy icon and then Show Cookies Tick the check box for Accept cookies from sites To allow third party cookies tick Accept third party cookies

FireFox up to 11.0

From the menu choose Tools Then Options Click the Privacy icon In History, set Firefox will: to Use custom settings for history Tick the check box Accept cookies from sites to enable cookies, and uncheck it to disable them

Chrome

From the browser menu choose the Spanner icon Then Settings Click Under the Bonnet In Privacy click Content settings In Cookies choose the radio button Allow local data to be set

Safari 5.0 (Apple Macintosh and PC Windows)

From the menu choose Safari Then Preferences Click the Security icon A cookie section allows you to block or accept cookies

Safari 5.1 (Apple Macintosh)

From the menu choose Safari Then Preferences Click the Privacy icon For the option Block cookies: choose Never or else From third parties and advertisers

Safari 5.1.5 (PC Windows)

From the browser menu choose the Cog wheel icon Then Preferences Click the Privacy icon For the option Block cookies: choose Never or else From third parties and advertisers

How to delete cookies

To remove cookies follow the steps in this section. Do not try to edit the cookies file on your computer.

Internet Explorer 6.0

From the menu choose Tools Then Internet Options On the General tab click Settings, then View Files Select a cookie and click Delete

Internet Explorer 7.0 and 8.0

From the menu choose Tools Then Internet Options On the General tab, under Browsing history click Settings Click View files Click the Name column heading to alphabetically sort the files Scroll down to files that begin with the prefix cookie: – all cookies have this prefix, and they usually contain the name of the website that created the cookie Right-click to delete a cookie you want to remove Close the window, then click OK twice to return to the browser window

FireFox 1.0, 2.0 and 3.0

From the menu choose Tools Then Options Click the Privacy icon and then Show Cookies Select a site from the list and click Remove Cookie(s) To remove all sites click Remove All Cookies

FireFox up to 11.0

From the menu choose Tools Then Options Click the Privacy icon In History, click remove individual cookies Select a site from the list and click Remove Cookie

Chrome

From the browser menu choose the Spanner icon Then Settings Click Under the Bonnet In Privacy click Content settings In Cookies click the button All cookies and site data Select a site from the list and click X

Safari 5.0 (Apple Macintosh)

From the menu choose Safari Then Preferences Click the Security icon and then Show Cookies Select a cookie from the list and click Remove To delete all cookies click Remove All

Safari 5.1 (Apple Macintosh)

From the menu choose Safari Then Preferences Click the Privacy icon and then Details Select a cookie from the list and click Remove To delete all cookies click Remove All

Safari 5.0 (PC Windows)

From the menu choose Edit Then Preferences Click the Security icon and then Show Cookies Select a cookie from the list and click the Remove button To delete all cookies click Remove All

Safari 5.1.5 (PC Windows)

From the browser menu choose the Cog wheel icon Then Preferences Click the Privacy icon and then Details Select a cookie from the list and click Remove To delete all cookies click Remove All

If you are not using any of the above browsers, then select ‘cookies’ in the ‘Help’ function for information on where to find your cookie folder.

If you have any doubts or do not use any of the above systems please refer to www.allaboutcookies.org, which explains in detail how cookies work and how they can be managed.